Where to start???If I could give zero stars I would!Do not believe the photos of the products- nothing like what arrivesDo not think that the quality is great- I wouldn't even give them to a charity shop or use as dusters.Do not believe the 5 star reviews on the order site (all bribed to give a 5 star review)Do not order if you want products within the 6-10 day promise timescale, mine took 15 days, arrived too late for meDo not order what look like high class outfits- cheap material, product bundled into plastic bagsDo not order thinking you can return to quote the "easy returns" process- there are NO RETURNS unless product is faulty (in small print on website but not on the Facebook order site). I ordered one dress in two sizes and colours- now left with 4 crap dresses and £120 down.Do not think that it is a British company- it is based in Asia and you have to send returns to China at your own cost (my quotes ranged from £30 to £85 to return my goods depending on the speed and tracking)Do not expect honest dealings- they ask you to declare only $5 as your parcel worth if you return itemsYou can wangle a refund if you promise to give a 5 star review- enticing others to fall into the trap of losing their money. No thankyou!I have been trying to get a refund for nearly 3 months, hours of my time wasted. They always come up with an excuse. I took out a dispute with my credit card and now IVY LUNA is writing to me to try to resolve it. I hold no hope of getting a refund from them. They are shysters, out to keep your money. In summary, just DO NOT GO THERE if you don't want the poorest quality products, slow delivery, no returns, lost money. Worst company I have ever dealt with.
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