I purchased a dress, which delivery was longer than the website mentioned. When the dress arrived, it sadly didn't fit. Requested to return the goods on a Friday, it is now Monday and Ivy Luna still has not sent a returns form.... instead haggling with me. They also asked for pictures of the dress, but was unclear on what they wanted and why. 1) A 100% gift card2) A 30% refund3) I can return them for a £20-30 delivery fee. Seen as I asked to return them the first
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