Ordered a coat wind and water proof but I've received something that is none of it. I've contacted them and they were very prompt in responding, but instead of accepting my return they offered me 100% card voucher to buy another product. I've ordered another coat, parka, a bigger size, but too big for me when I received it. Now I've got in touch again and I was offered another card voucher of 100% and to order the right size. So now I have 2 coats that I can't use or exchange. The waiting for receiving them was 2 weeks or more. I thought was coming from London but then I saw where came from. The size chart they have doesn't match with the size I have so it's either too small or too big. I am a bit disappointed that I did not received what I was hoping for, but the staff, Jennifer was very prompt and nice in resolving the issues. I give 5 stars to Jennifer for being so nice and prompt in responding my emails and also for finding solutions.
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