I ordered knitwear, I received a printed fleece. I complained, asked for a full refund and a prepaid label to return the item.Originally I was offered a gift card for 100% of the value, I declined. I repeated my request and was offered a 30% refund and to keep the item. Again I declined. I repeated my request. I was offered 50% refund as a final offer and joy of joys, I get to keep the cheap and nasty looking item. I have taken the offer as I'm fed up with them but have reported them to Consumerline and the Competitions and Marketing Agency for false representation of goods on the website and the breach of the Consumer Act 2015.
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