ivyluna.uk

2.9
2.9 Based on 162 reviews

...

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Julie Taylor
Returns process a nightmare

I ordered one dress in two sizes, of which neither where true to size. The quality was poor, and the material is flimsy. I contacted the company to return the dresses as they are of no use to me. The first response was to give me a 100% credit, which I don't want, as the Company isn't one I would buy from again . The Company then said they would give me a 30% refund and keep the dresses, which I don't want. By paying for the return postage, I would still be better off financially getting a 100% refund. I am waiting to hear if they will send me the details to retune the dresses.

1
Date of experience: Oct 27, 2025

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