ivyluna.uk

2.9
2.9 Based on 162 reviews

...

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Giselle Smith
AVOID AT ALL COSTS!!!!

AVOID AT ALL COSTS!!!! I purchased items that were advertised on social media. When they arrived, they were nothing like the images shown. The material was so poor that it seemed to ignite on its own. I requested a return, and they first offered a 30% discount, then after much negotiation, 50%. However, I had spent over £100, and I wouldn't use them for anything. I wanted a full refund. Eventually, they provided a return document, I sent the items back, but they claimed the parcel never arrived. I used a shipping service to return the package internationally, which was quite expensive. They were also unhelpful and couldn't give me proof of delivery. NEVER AGAIN with either service!!!!!

1
Date of experience: Jan 18, 2026

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