SECOND UPDATE: THE DESPERATION IS PALPABLE. THE COMPANY IS PRESSURING ME TO "CHANGE TO A NEUTRAL 3 STAR REVIEW AFTER A REFUND". I MIGHT RESPOND TO YOUR EMAIL IN 5-7 BUSINESS DAYS (NOT INCLUDING HOLIDAYS), BUT PROBABLY NOT. I'M IMPRESSED WITH THE PLATFORM; IT TOOK THIS REVIEW TO GET RESULTS. 5 STARS FOR THE PLATFORM. Update: A REPRESENTATIVE HAS SOLVED MY ISSUES AND REFUNDED MY MONEY. THANK YOU TO THE PLATFORM; I DOUBT ANYTHING WOULD HAVE CHANGED WITHOUT MY REVIEW. BUYER BEWARE. THE COMPANY CAN AND WILL ACCESS AND CHARGE BACKUP PAYMENTS WITHOUT EXPLICIT CONSENT. THEY DIDN'T ASK FOR A BACKUP PAYMENT METHOD INITIALLY BUT STILL MANAGED TO ACCESS ONE. THEY OFFERED A PARTIAL REFUND FOR THE OVER $1,000 THEY CHARGED ME, BUT THAT'S NOT ACCEPTABLE. THEY ALSO SUGGESTED I SUBMIT A REFUND REQUEST, BUT NOW THEY'RE IGNORING MY EMAILS. RUN, BUYERS! LOOK ELSEWHERE! I WISH I COULD SHARE SCREENSHOTS OF THE FRAUD THEY COMMITTED. COMPLAINTS HAVE BEEN FILED WITH THE FBI, IC3, AND BBB, AS WELL AS FOR THE FRAUDULENT CHARGE AND UNAUTHORIZED ACCESS TO MY ACCOUNT. THEIR CUSTOMER SERVICE TEAM JUST READS FROM A SCRIPT AND REPEATS IT. IT'S VERY FRUSTRATING.
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