I placed an order for a last-minute gift on 18/12 because the website indicated it would be shipped before Christmas. I've followed up through the inquiry page and only received basic emails confirming that my item hasn't been dispatched, suggesting I track my order on my account. It seems like an automated response with no real explanation. I understand it's a hectic time, but it's still frustrating, and I'm not sure my order will ever arrive.
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