Review Time
I placed an order for a tote bag on 07/12/2025, and as of 12/01/2026, it still hasn't been shipped. I've sent two messages through the website to cancel the order and request a refund, but I've received no response from the support team and no refund has been issued. I will not be purchasing from this company again... very disappointing!
I placed an order on 22nd November but did not receive a dispatch confirmation for 12 days. During that period, I ordered the same item from another seller, unaware they were essentially the same. The first order was delivered a day later than the second. I returned the original item to the first seller on 9th December, and it was received by them on 12th December, with all tracking details available. However, the seller claims they haven't received it, despite the tracking stating otherwise. A month later, I'm still waiting for my refund. I've reached out multiple times but have only received one response.
I placed an order for a small gift on 17.12 and didn't receive any updates until 30.13. I got two emails acknowledging the delay, but no further information. I attempted to reach out directly, but received no response. They have taken my money, and I want a refund! This experience has been extremely frustrating.
I placed an order on December 4th with a standard delivery time of 2-3 days. Despite sending numerous emails for updates and trying to reach out via social media, I have not received any response from a real person, only automated replies stating "we will get back to you in 24/48 hours." I also left a review on the company's website, along with other frustrated customers, but now the item has been removed from the site along with our reviews, while my order is still processing. The customer service has been terrible, and I will not use this service again.
As your response to my initial review remains the only communication I've received, I'm reaching out directly. It has now been 35 days since I placed my order in November, and I still have not received any items. Despite sending multiple emails, I've had no replies from you or anyone else at the company. On Wednesday, 14 January, I will initiate a formal process through consumer advice services. Your involvement, including your responses to other reviews, will be part of my case. I've kept records of all these interactions. You already have my reference number and the means to resolve this issue quickly. I strongly recommend that you take action before the specified date.
I placed an order for a last-minute gift on 18/12 because the website indicated it would be shipped before Christmas. I've followed up through the inquiry page and only received basic emails confirming that my item hasn't been dispatched, suggesting I track my order on my account. It seems like an automated response with no real explanation. I understand it's a hectic time, but it's still frustrating, and I'm not sure my order will ever arrive.
My son took a considerable amount of time selecting a map and frame as a Christmas gift for his dad, but unfortunately, they still haven't been delivered and don't seem to have been dispatched. I was able to replace another item I ordered, but it's frustrating to be without the items I paid for. It's disappointing since they looked beautiful on the website, and my son was eager to present them to his family for Christmas. I've reached out to the support team but only received vague replies indicating that the items haven't been dispatched yet, with no clarity on when they might ship. I won't be using this service again.
I placed an order for Christmas gifts on December 9th, and as of December 22nd, they still haven't been dispatched. I've sent three messages and only received an automated reply confirming receipt. Additionally, both this order and a previous one were supposed to include a free gift that was supposedly dispatched, but I haven't received it, and my inquiries have gone unanswered.
This is my second review regarding this order. Like many others recently, I ordered and paid for five items. Unfortunately, there has been no delivery information provided and no replies to my multiple messages. I wanted these items as Christmas gifts, but I now have no hope of them arriving in time. I regret not checking the reviews before placing my order. I strongly advise against using this service.
I placed an order at the end of November, and it still hasn't been dispatched or provided any updates on the delivery. I've also been unable to cancel this order since these are Christmas gifts, and it seems they won't arrive in time. Any inquiries I've made indicate that cancellation isn't possible as it's queued for delivery, yet nothing has shipped.
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