As your response to my initial review remains the only communication I've received, I'm reaching out directly. It has now been 35 days since I placed my order in November, and I still have not received any items. Despite sending multiple emails, I've had no replies from you or anyone else at the company. On Wednesday, 14 January, I will initiate a formal process through consumer advice services. Your involvement, including your responses to other reviews, will be part of my case. I've kept records of all these interactions. You already have my reference number and the means to resolve this issue quickly. I strongly recommend that you take action before the specified date.
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