After more than two years as a paying customer, I can assert that the issues I faced are indicative of a broader systemic failure in governance, transparency, and accountability within the company. My experience includes multiple locations, with ongoing problems affecting operations. 1. Frequent technical failures disrupted operations; basic infrastructure consistently failed. Escalations were slow or overlooked. 2. Numerous incorrect invoices and administrative issues; clients are penalized for minor delays. 3. Significant delays in refunds; a security deposit took roughly 87 days to be refunded. 4. Inconsistent pricing and lack of transparency; different clients received varying prices for identical offices. 5. Office reassignments disregarded agreements, illustrating a culture of convenience over commitment. 6. Issues were ignored instead of addressed; blocking users is not customer service. 7. Insufficient oversight and enforcement of rules across locations. The company promotes “global standards” but operates with localized risk borne by clients. My experience indicates that local issues are tolerated because escalation mechanisms fail. For anyone considering these brands: read reviews thoroughly, document everything, and be prepared for slow resolutions, if any.
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IWG helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
