iwnl.co.uk

2.5
2.5 Based on 21 reviews

Independent Water Networks. Better service at a better price....

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Serious concerns over water usage readings

The service provider is reporting an alarming increase in water usage at my property, despite no changes in household size (single occupant) or daily habits. The figures indicate over 7,000 litres per month, which is unrealistic for one person. Their own guidelines show how much 1,000 litres represents, making the recorded usage implausible. Several neighbors in the same area are facing similar unexplained increases, indicating a broader issue with meters or data collection. I've filed a formal complaint requesting meter testing, an estate-wide investigation, and transparency regarding how usage is calculated for sewerage charges. Until this matter is thoroughly investigated, I have serious doubts about billing accuracy and fairness.

1
Date of experience: Jan 06, 2026

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