Products available on their website saying a specific expiry date, and with a limited number available. Ok good, so you know what you have available exactly. Dispatch same day if ordered by 13:00. (So I placed an order at 08:23 for same day dispatch, no problem like). Friday comes and still no one had dispatch my order. So I emailed them to ask if they can look into it. I immediately got a dispatch notification and a reply saying they were waiting for stock. (Bull crap as they know what the dates are of the products and quantities available). The worst part is that even then they never dispatched them that day either. So come the evening I emailed them again and asking what the hell as I can’t stand being lied too. I’d appreciate an email back on Saturday explaining. I do get an email back but instead it’s at 21:33 at night well outside of their office hours just showing they couldn’t be bothered to deal with it in the day time respectively. So a same day dispatch service is a lie, and the customer services is a lie, and the picking and dispatch team can’t work effectively in doing their job either. This isn’t the first order I’ve placed but it is sure to be the last at this rate. I could stomach a balls up as things happen but I can’t stomach someone lying to me and customer services not even replying with a genuine reason and then just acting deceitful as marking as dispatched when they have no intention of sending the items that day while just trying to cover their own rears from my credit card company.
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Food and household product supplier. E-commerce business.
