I had a web check-in issue and planned to arrive early on 21-Feb-2026 to be safe.
Unsure, I contacted ixigo and requested a callback. Agent Harpreet Kaur called back; she found Indigo marked all 6 passengers as NO SHOW because the travel date was wrongly set to 21-Jan-2026 instead of 21-Feb-2026. I explained I booked round-trip tickets (21-Feb departure, 27-Feb return) via ixigo, which were correct, but Indigo's email had the wrong date. The issue was escalated to Ritik Kumar, who promised a callback in 2 hours. After no response, I followed up with Sanam/Sowmya, who arranged a supervisor callback. Tanu then called and resolved the issue in 30 minutes, confirming our tickets. I appreciate their support that eased my anxiety.
The ixigo team has passionate agents. I'm grateful to all I spoke with today. Thank you and have a happy weekend.
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