I have a problem with a company that sells a product and won't service it. I owned a pair of Jabra hearing aids for 40 months or so. After three years they began to perform poorly. Jabra said they were out of service warranty and would give me $500 a new pair. I went to COSTCO who carries one Jabra product. The technician said that the hearing aids were working fine but she did not have the software to adjust them to my hearing. She said Jabra could do this if they chose to. The don't and that is super maddening. COSTCO will service and adjust hearing aids as long as they are functioning and you are a COSTCO member. That's the way it should be. If Jabra sold cars and you needed a tune up after the 36 month warranty was passed, I guess they'd refuse to tune the engine and suggest you buy a new car! STAY AWAY FROM JABRA!
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