My hearing aids are under warranty, and one stopped working. They could not help me fix them so they work. They scheduled a video chat for a date and time they chose, but I cannot attend because of a doctor's appointment. The next available appointment is in 3 more weeks, and I will be out of the country, needing my hearing aids. Terrible service and customer support!! They base their business on online or video support and then don't follow through. They have offered me no help at all. I want my money back --they broke their promise and their business model is not working as they promise.
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