After I got a wrong item I wanted a refund. But with the help of John Marshall (Customer Service) I got the right article very soon (in less than 2 weeks). Furthermore refund for custom taxes and shipping cost for forwarding the wrong item to the right customer. Fast and kindly responding to every mail.Thist rate is for the SERVICE (not for the QUALITY of the (fake?) Star Trek Strange New Worlds Faux Leather Jacket - it stinks terrible, probably not to wear ever ...).
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