I received no updates from the service for over a month—no tracking, no information on their site. When I finally reached out, they provided a tracking number indicating delivery had occurred a week earlier. I pointed out that I hadn’t received it and it was unusual to have no shipping notice. They insisted their system had sent me the tracking link, which was false; I had proof I never received it. The only ‘solution’ was to request proof of delivery, which listed only ‘Delivered to PS’ with no address or signature. They took no responsibility—only delays and deflection. If anything goes wrong, expect zero accountability. I eventually found the jacket myself at a nearby location. Initially, I was happy with the jacket, but then I noticed a manufacturing defect. I flagged this, and they claimed it was for protection, which doesn’t make sense as the material was exposed. I will not be shopping here again.
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