I placed my order on December 10th, hoping it would arrive in time for Christmas, but it has been stuck in a warehouse in Glasgow for 5 days. I reached out to the support team, and it took them 3 days to respond, only to provide me with a tracking link. I found it very misleading, as I assumed they were a UK-based company, but they are actually located in Asia. Overall, it was a terrible experience; I would give zero stars if that were an option.
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