Jack in the Box decided to close the only store in my area at the end of August. I have reached out to Jack in the Box several times since then because this decision was made without warning to the people who live in this area. I believe that it is extremely deceptive of Jack in the Box that they did not give any warning of this so people can use their saved up rewards points, and even more deceptive that Jack in the Box continued to allow people to earn rewards points when they knew well in advance that this location would be closing and they would not be able to redeem these points. While many of my initial communications to Jack in the Box have been ignored, I am in communication with them right now, and it's clear that Jack in the Box does not feel a responsibility to compensate anyone for this issue that the closing of the Big Bear Lake location caused. They believe that since the points are still valid at other locations, then they can still be used. Going to the nearest Jack in the Box now involves driving for over an hour. There are still other fast food restaurants available to me in town, and if I did happen to find myself close to a Jack in the Box in the next six months before these points expired, then there would also be better options available to me as well. This could have been avoided with better transparency from Jack in the Box either allowing customers to redeem points prior to the store closure, or choose to dine elsewhere because their earned points would not be usable. It is extremely disappointing that Jack in the Box does not have a shred of respect for their customers and chose to treat them like this.
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Jack in the Box is an American fast-food restaurant chain founded February 21, 1951, by Robert O.
