Fantastic customer service. I had misplaced my hood and tried to order a replacement online from the Jack Murphy website. The website informed me that the colour I needed was out of stock but they would notify me when this became available. After a few weeks waiting I contacted customer service enquiring if they knew when the blackberry hood would become available. Customer care responded within an hour explaining that they had discontinued this colour, but they had a blackberry hood sample in the office that I could have. I replied giving my name and address and requested details of how I make payment. Customer care (Barbara) got back saying there was no charge and that the hood would be sent in the post that evening. A few days later, I received my hood and it fitted and matched my coat perfectly. Overwhelmed with the customer care I received. Cannot thank Barbara enough.
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Autumn Winter 18 available now! Bringing style and sophistication to functional clothing. Designed in Ireland, we specialise in country clothing for men and women.
