I have been robbed by spin palace which is a sister site of the jackpot city franchise. They deducted money out of my withdrawl stating it was for a chargeback. They stated it was my bank who requested it. My bank said no it wasnt them. Spin palace then stated a certain card number of mine which these chargebacks where from. They requested a letter from my bank stating that there was no disputes then they would reinstate the money to my account . I sent them the letter and they emailed me saying these were disputes from 2007 and from two other cards that i previoulsy had. The chargeback amount in the email was also a higher value than they had previoulsy stated. Contacted the help centre yet again and they are saying i need to get a confirmation letter from bank to rectify the problam. (Which i had already sent through the day prior). They are running circles of lies around me and refuse to give me any evidence from their end. They ended up ending the conversation with me. This has been going on for two months now. I have had 4 withdrawls from them in the last 3 months and they only took miney from me on the 4th one. Assuming its because i withdrew more than 80k from them within 8-10 weeks. Jackpot city, spin palace, ruby fortune, tge gaming club, all slots, and all their other sister casinos are dodgy and definatly untrustworthy. DONT SIGN UP WITH THEM! THEY WILL RIP YOU OFF TOO!! I will be sharing this review everywhere i possibly can to warn others along with screenshots of chats on review sites and social media. PLEASE SHARE!!
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