I made a withdrawal from Jackpot City Casino on August 12th, and as of today (almost a month later), the withdrawal is still not processed. I’ve reached out to their support multiple times via email and also tried calling them when they still had a phone support line. Every time, I was told the same thing: "Your withdrawal is under review, it takes 48 hours to process."Well, it’s been well over 48 hours—it’s been nearly a month—and absolutely nothing has changed. I’ve followed up again and again, and now they have stopped responding to emails completely. To make matters worse, they’ve also removed their phone support line, making it even harder to get in touch with anyone.At this point, it’s beginning to feel like a scam. I trusted this platform to operate fairly, and instead I’m left chasing money that rightfully belongs to me.I’ve now filed official complaints with iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO). I strongly advise others to be extremely cautious if you're considering using Jackpot City Casino. This kind of behavior is unacceptable and needs to be investigated.
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