They didn’t accept my withdrawal because the name on my account didn’t match the first name on my ID even though the name on the account was my middle name and my last name is accurate. This pushed the withdrawal back and it took 3 weeks of fighting with them to process my withdrawal successfully. The company also make it extremely difficult to contact a live agent. I have pictures of their AI asking me if I wanted to speak with a live agent, me saying yes and them saying “I’m sorry how can we help you today” over and over.
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