I tried to take out some winnings. I was asked for my verification's details, I did this 4 times. No response and no money paid back it was sent back to my players account. I realized I used a pen name. So I requested a change of the name through the channels given. I received an auto reply that they would respond in 48 hours. Never happened tried again through the help email, again the 48 hours still no reply. Tried the online chat and they asked so many questions I felt it was a scam and said so. This was $1000 NZ.they never returned it to my players account. I understood losing the money because I used the wrong name but the lack of customer service in trying to resolve the problem was abysmal. I love the games, it's well set up but don't get sucked in they will give you pay back it doesn't happen. I'm still waiting for the 48 hours reply 6 weeks later.
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