Process was followed for ID verification. Emails received back from Jackpot City NZ. Withdrawal showing successful. Numerous attempts via email to query why money not received. There advertised live chat is misleading. It's a virtual assistant. Still no money received, they don't reply emails and I will be getting this investigated shortly with Gambling Commision. Jackpot City, get this sorted or I will take legal action Your reply for live chat help is simply going to a robot. They can not help for everything. They do not answer my question
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