I purchased running shoes with the promotion, "pay full price, get a $20 gift card to use later". When the e-mail with the "gift card" came there was no visible indication of an expiration date. Since I was buying running shoes, it was two or three months later that I needed new shoes and wanted to use the "gift card". Clicking on it in the e-mail just took me to the main Jack Rabbit web page. I called customer service, they couldn't help me. I emailed customer service, no response. About 10 days later I emailed customer service again. Eventually they told me that they had no record of my "gift card" but it had likely expired. They were kind enough to give me a $20 credit, but it was a huge amount of effort. And unfortunately the new shoes I ordered using the give me blisters....
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We offer more products and solutions for your run than you even know exist. But first and foremost, we are in the business of matchmaking and problem solving for your feet. While we’re happy to geek out with you on technical components of the running shoes we sell (we are experts after all), we also want to make sure you’re comfortable and happy when you run.See more
