Ordered a pair of shoes, waited 12 days with no update on the order and hadn't received the shoes. I contacted customer service only to find out they didn't have the shoes I ordered and paid for. I was told their online inventory isn't updated real-time, and the shoes I ordered must have been in a store who didn't update their inventory accurately. My money was refunded but I wanted the shoes. I emailed customer service explaining my situation, hoping for some sort of resolution, stating I was highly disappointed and never received an email back. That was a year ago! Then, just this week I get an email thanking me for my recent purchase and asking me to rate my experience - a year later...seems right. I was going to let my experience go unheard, but when you email me twice a year later asking for my input, here it is. I haven't visited their site since.
Claim your business profile now and gain access to all features and respond to customer reviews.
We offer more products and solutions for your run than you even know exist. But first and foremost, we are in the business of matchmaking and problem solving for your feet. While we’re happy to geek out with you on technical components of the running shoes we sell (we are experts after all), we also want to make sure you’re comfortable and happy when you run.See more
