My film finally arrived; fortunately, it was just a test film to check if a specific camera was working properly. I sent the order on the 11th of August, and it arrived on the 14th. I was informed it would be completed by the 29th, which was acceptable. However, the 29th came and went without any updates. I reached out on the 2nd of September and was told they had issues with their mail service, which caused delays. I emailed again on the 8th and received another apology, with the information that my film had been picked up by the postal service that day, but no tracking number was provided. Finally, on the 13th of September, I got an email from the postal service saying they had my parcel and it would be delivered on the 15th. This was over a month after it was received. While I understand the process takes time, the lack of communication was frustrating. It would have been nice for them to reach out as soon as they knew there was a problem. Unfortunately, I won't be using them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Jack's Lab is an independent boutique film processing lab, based in Bristol, offering mail-order or local drop off services.
We're a small team of photographers with a passion for film and years of experience working with it - We know how precious your film is and we'll treat it as if it were our own.
We are a super friendly and inclusive lab, with high quality services available for all levels of film photographers, whether it's a do-everything-for-me deal, or you're after something a bit more bespoke.See more
