I ordered and was sent the wrong size, ordered 2XL sent me age 12 to 13 was then expected to pay for returns, went on web chat, it was very busy ! Finally got through admittedly they organised a collection free of charge but then to get the correct size sent have to wait around 14 days! It was for a birthday but missed the date so had to sort something else out, shame never had bad service from jack wills before
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