Unable to find any contact details for customer service. Massively frustrated that an item was too small and on returning the item I have been issued a gift card, which according to their policy is incorrect as although I paid part gift card part cash, the value of the other item and postage more than covers the gift card and therefore any further refund should be to my credit card. But I can’t find anywhere how to contact Jack Wills as the contact us section just gives you FAQs. So I will not be shopping here ever again as it is terrible service. Also I had no idea I’d have to pay £5 for returns adding insult to injury. So I would avoid!
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