Strange how almost every review is either five star or 1 star. I considered making mine a four star review, then realised that I couldn't really fault the company, or – more to the point – their product. I have been ordering their food for my dogs for the last six or seven years, and have had no serious cause for complaint. There have been occasional glitches, but they always respond to emails - that is my experience at least - and make good on commitments.Their website has been a little confusing recently during a period when they have been changing some of their manufacturing and packaging options. The food, however, remains consistently good, and the dog has had no problem with it.Delivery has always been via DPD, who are exceptionally reliable in my area – Brighton. It might be that living not that far from where the company is based has meant that I have not struggled with any delivery issues. I can’t speak for those who live further afield.One minor niggle: the new film packaging means that I need a container so as to be able to decant portions out of the freezer and into the fridge. The container that Jack Wolf themselves sell is over-large for 500 gram portions. I have found an alternative on the net which fits much better. It’s worth shopping around.And to those who complain that the food is too minced up: I give my dog a raw chicken wing every other day so that he has something to get his teeth into.
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