Good food but expensive and often delivered partially thawed or defrosted.We order a periodic (monthly usually) deliveries in the more expensive sustainable wool and compostable packaging but 2 out of the last 3 times despite being delivered before midday, one delivery had started to get soft and some bags had defrosted, and on another delivery, they were all defrosted - not good for refrezing of a frozen food service. more should be done to insulate as clearly the wool isnt good enough.I am glad they offer the more sustainable packaging as the polystyrene packaging was terrible to dispose of and not good for the environment because no where recycles it. The tubs also didnt fit well in the freezer due to their shape - the bags are much betterThey also dont seem to plan for weekends when shipping, so one end of the month if it lands on a weekend or bank holiday, we can be without dog food for a few days - not great planning for a subscription service.
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