I ordered a light weight rain jacket for my husband from their website. It arrived from China and was the wrong size. I contacted them and they immediately replied saying that I was right after sending photos and that they would send a replacement. I never heard anything after this. I have checked and this is a scam company and this is a tactic, they offer a "resolution" (like the replacement jacket) to keep you happy until the 60-day bank dispute window expires. Once that window closes, they know you have no legal or financial way to force a refund. Call your bank immediately and initiate a dispute. Even better do not buy from them.
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