It's been 90 days, and counting, since JBRS "finished" their initial work on two bath remodels. OSB was not run floor to ceiling as promised; walls were left out of plum resulting in non-aligned grout lines; 1/2" PEK tubing and connectors were used which lowered my water pressure; an oversized hole was cut into the subfloor under the shower pan to save time in configuring the drain pipe, but it was never filled back in leaving the pan unsupported; now there is a noticeable flex in the floor which will fail at some point; I was ghosted for weeks by the Seattle operation, but made some progress with the Sr. Customer Care mgr. in Atlanta, GA.; that progress was halted by JBRS Sr. legal Counsel in Chino, CA.; JBRS will not put any of the agreed to corrections in writing and refuses to give any reason for such an absurd position; I have withheld final payment until resolved, but my distrust and dilemma continues.
P.S I originally wanted a shower door, but JBRS said that they didn't sell or install them. March's 2026 sales promotion includes free fixtures including a free shower door! Unbelievable!
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