Jagex Support Is a Joke — Ignored a Clear Bug and Called It “Intended Game Mechanics”After losing 11 Ancient Scales to a bug during the Seriyu boss fight, I submitted a detailed ticket to Jagex Support. Their response? A copy-pasted message claiming “no valid items were lost outside of intended mechanics” and that their decision was “final.”Let’s be real — I didn’t lose billions. We’re talking about a tiny 0.1M GP drop that clearly vanished due to a bug. If they can’t verify or fix something that small, what confidence should any player have that they’ll handle major losses fairly?This isn’t about the value — it’s about trust. Players invest time, money, and effort into RuneScape, and Jagex’s refusal to acknowledge even minor issues shows how little they care about their own community. They hide behind canned policies instead of investigating real reports.After years of membership, I’ve cancelled my sub. If the developers and support team can’t be bothered to stand behind their own product, then it’s clear this game’s best days are behind it.
Claim your business profile now and gain access to all features and respond to customer reviews.
