jagex.com

1.1
1.1 Based on 200 reviews

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Average Rating

1.1

/
5

200 Reviews

5 Star
1%
4 Star
0%
3 Star
0%
2 Star
1%
1 Star
97%

All Reviews

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Adam Rozario
I started playing this for years and years the time when it first came to my attention when I was a

I started playing this for years and years the time when it first came to my attention when I was a kid and then I stopped playing for a long time and then eventually came back about 2 1/2 years ago. I started playing a great amount of time investing in a membership paying time into it all of that. But stop playing in to get into it once again it said that my character was permanently banned because of real world trading. I knew that was bs, so I put in Appel.I got an email saying pretty much that they standby their decision because they didn’t make any mistake. It’s all a match though and there’s no number to call. There’s no look at human. I enjoy the game, but the fact that I lost the character that I’ve had for many years has turned me sour to play the game anymore.

1
Date of experience: Mar 10, 2026
Adam Rozario
I started playing this for years and…

I started playing this for years and years the time when it first came to my attention when I was a kid and then I stopped playing for a long time and then eventually came back about 2 1/2 years ago. I started playing a great amount of time investing in a membership paying time into it all of that. But stop playing in to get into it once again it said that my character was permanently banned because of real world trading. I knew that was bs, so I put in Appel.I got an email saying pretty much that they standby their decision because they didn’t make any mistake. It’s all a match though and there’s no number to call. There’s no look at human. I enjoy the game, but the fact that I lost the character that I’ve had for many years has turned me sour to play the game anymore.

1
Date of experience: Mar 10, 2026
Cameron Foster
These people are disgusting

These people are disgusting. They refuse to refund a subscription that was running without my knowledge. The account was not even logged in for a single day. Literal thieves.

1
Date of experience: Mar 02, 2026
Horrible customer service

Horrible customer service. Will not help you.

1
Date of experience: Feb 14, 2026
Lee Hackland
Ban you for no reason

Ban you for no reason, wipe your items and can't even be bothered to respond to an appeal despite putting hundreds, if not thousands of hours into the game. Awful admin team, and company.

1
Date of experience: Feb 05, 2026
Worst company in the gaming world.

Worst company in the gaming world.

1
Date of experience: Jan 31, 2026
Youran
Lost access to my deleted gmail account…

Lost access to my deleted gmail account (obviously), they keep telling me to open the chat again from a connection/location i have played the game at. Weird, since i'm sitting in the exact same chair, on the exact same square meter as always, and apparently that's not the right location (?). And well jagex being jagex.. that's literally it, nothing more they can do, i have all payment details for purchasing member etc. Top-notch customer support.

1
Date of experience: Jan 28, 2026
Matt Popowich
Scam company

Scam company - worst customer service there is. Pretty sure none of us were "hacked then permabanned" with no evidence what so ever. Pretty sure Jagex is using scam tactics to force people to have to spend more money on their game.

1
Date of experience: Jan 25, 2026
Greedy

Removing treasure hunter keys without reimbursing players who spent real hard-earned money is a real slap to the face considering RuneScape itself costs 100+ dollars a year to play. Jagex is a greedy company that's only concern is money. 1000+ hours spent on their game, and I will never be touching it again.

1
Date of experience: Jan 22, 2026
Matthew Murphy
Charged me £77.88 then closed my…

Charged me £77.88 then closed my account wont give a refund.

1
Date of experience: Jan 15, 2026

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