Last week my email was compromised and my jagex account taken over by hackers. I lost my main of many years almost maxed, quest cape, maxed gear etcI recieved an email advising my linked email had been changed and to contact support.Upon contacting them they advised that they have no current way to recover a jagex account and instead will be locking the account from the hacker. But have no intention in returning it to me. I have spent loads on bonds and membership as mentioned i was almost a maxed account bar 3 skills . But they showed zero empathy and just said we hope to see you create a new account and embark on a new adventure..... this was a complete insult..I've played since 2003, maxed in RS3, played through EOC and then created this main in osrs which became my main. now my main is gone forever. I will be seeking compensation and financial loss as they refuse to give back my account even with all recovery details, proof of years of purchases and memberships because policy is they wint recover jagex accounts for player. This is completely wellbeing destruction and one of the worst experiences I've ever had. I'm completely shocked at how they dismiss any help but expect someone to start again. I will never play their games again. Essentially if you get hacked then say it's your fault and won't give your account back if your jagex account is hacked due to compromised emails.... this is really sad and demotivating.
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