absolutely HORRIBLE company that happened to make a great game over 24 years ago. the nostalgia of it all pulled me back in when i noticed old school runescape when it was launched in 2013. i instantly fell back in love with my favorite childhood game. i borrowed some money from an IRL friend that was quitting. (he gave me 300m) and i was immediately given a real world trade ban warning. i knew that i didn't trade gold or sell it, so i figured i'd have nothing to worry about. after about 8 months of playing and never breaking any rules, i borrowed an item from a clanmate and used collateral for trust. i used the item, and we traded back. everything was fine. i log out to eat dinner, and log back in to find that i'm banned for "real world trading" and it's a whole week ban. i obviously tried appealing it, but i believe a bot responded to my appeal. all it said was "appeal denied"... after almost a year of playing, i am terrified of logging in one day to find that my account is banned for another false rwt ban. or any ban for that matter. it would be a lot nicer if jagex had ANY form of customer service like just about every other website out there does, but they do not. they have hundreds of thousands of players spending real money on memberships/bonds, and putting in real effort into the game. yet when people need assistance, jagex is nowhere to be found. i've been wanting to re appeal that false rwt ban for over 6 months now. hypothetically, if i were to get another false rwt ban, my account would be permanently banned. i have over 180 days played. could you imagine losing your whole account over something you absolutely did not do? this is exactly why a ton of osrs players despise the way jagex is running this company. it seems like all they care about is money. they clearly don't care about getting rid of bots. it seems like they only ban real players. it makes no sense to me. the game in itself, is amazing. but the jagex team? it's an absolute joke. the day i can reach out and speak or text someone from jagex one on one, will be the day i change my mind on this matter. if you're new, i truly wouldn't even recommend starting playing the game. the amount of false bans just from myself and my clan mates are absolutely ridiculous. all while there is zero way to actually speak to anyone about the reasoning behind the ban. if you do decide to play, just remember that at any given point in time, regardless if you do anything wrong or not, you can log in and be permanently banned and never receive a legit response from jagex as to why this happened. i really wish they cared about their customers. as time and time again, they have proven very clearly, they definitely do not.
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