Decided to pick up runescape again and check out what's been going on (I previously played as a child) and then decided to get premier membership.I was logged into the game via the Jagex Launcher and pressed upgrade to premier in the obnoxious pop which fills the entire screen whilst playing. I then proceed to checkout and lo and behold - nothing was added to my account, the payment was taken immediately and upon seeing this I quickly messaged Jagex Support.So far it's been three days and not received a response. This is a fantastic welcome back to the game and shows how much Jagex really care.After five days I will be disputing this charge as product not received to get back a full refund. I will also be reporting this to the trading standards as they have to adhere to UK law. You cannot be selling items under the guise that people will receive them and then you don't even respond to them. Horrendous company - avoid them.
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