I was locked out of my Gmail account and understand the cause of the issue. Despite providing substantial evidence to verify my identity and account ownership, Jagex support refused to assist in changing my email address. The evidence I submitted included:1- A detailed list of all character names on my Jagex account.2 - Bank statements showing proof of purchase for in-game transactions.3 - Records of Amazon-linked purchases associated with my account.4 - Dates and details of Twitch rewards claims.5 - A list of emergency backup codes.6 - Current authenticator codes for added security.7 - A history of all email addresses ever connected to my account.8- Screen shots.9 - Ban history. Jagex support essentially dismissed my concerns, refused to assist, and washed their hands of the issue. To make matters worse, they want to raise subscription fees to $33.00 USD.
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