This company should be ashamed of itself. I get that there is a procedure to be followed. But never manually recovering an account because there might be "human error" involved is just bull****. It's called being absoluty lazy.My phone got stolen and they stole my mail --> they changed the account name. So no way of recovering without jagex's involvement. All companies did this (discord, riot, ticketmaster, ... etc). Except for Jagex of course.
Claim your business profile now and gain access to all features and respond to customer reviews.
