Shocking customer service. I tried to return to the game after a few years and found my account permanently banned for macroing. I had to google what that was!! Only way to contact “customer service” was on Twitter. Extremely limited communication, for get trying to liaise with someone, you’ll get a different “mod” every time. Would not hear me out and only said that the ban had been reviewed and the decision was final. They certainly don’t know what “innocent until proven guilty is” or how to communicate with customers. Worst customer service I have ever experienced. No loyalty to customers, started the account in 2006.
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