they banned me, accusing me of macroing(botting), hand to God i never botted, EVER! the appeal is a joke, i pointed out that bots dont do things i did, like talk to players, help others out, add to friends lists, but they ignored my appeal and denied me out of hand. it may have been a temporary ban but i might not even bother going back. how can they improve things? its simple, and yet they dont have the intelligence to do it, communicate. simply talk to players, you can resolve an issue is a few minutes at most, and game mods are on the clock so they have the time, just not the ambition to do the job right. they need to make a way to actually reach AND communcate WITH jagex mods and admins, even when banned they can let you communicate, because maybe there was just a missunderstanding, it happens, and both sides can talk something through and figure it out, it actually leads to better service and happier players. i hate bots as much as anyone, God knows ive reported many of them, you see them at the G.E., advertising some site or something. a mod could have shown up where i was at, OR even just sent a private message, let me show you how painfully simple this could have been:jagex: "player, i am modjohndoe, i need to speak with you"me:"whats up?" or "how can i help you, sir?"jagex: "are you using a 3rd party software?"me:"to play your game? hell no! dont trust anything like that"jagex:"there is a suspicion of botting/macroing, and thus and thus is what we see on our end"me:"not me, but now i think i might need to run a security scan" OR "we have a vpn, its a security feature to keep malware off our network" OR "i have thus and thus to block malware, but your official app doesnt use the browser, i wouldnt think it would have any affect" .. or some such conversation, a few minutes, ive seen cops more reasonable during a traffic stop than jagex has been, they leave you no means to actually reach anyone, no way to sort out a wrongful ban, just "well i say so, so you did it!", which reminds me of a political figure of cuba, people blindly wear shirts with his image on it, like he was suppose to be a great man, yet if you were accused of a crime, he didnt believe in getting to the truth of a matter, if you did it or not, he would just kill the accused and be done with it, this is not that different, an accusation, no real way to clear the name, and your banned/ character killed. this figure was Che Guevara, a marxist, is there a similarity? i think so.if i could give less than 1 star, i absolutely would
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