The customer service at Jagex is possibly THE WORST experience Ive ever had.For a company that takes £6.99 of my money every month, plus the thousands of pounds worth of Micro-transactions they receive every week, I don't think speaking to a human being rather than a robot is a lot to ask for. After constantly being re-directed to their FAQ page which doesn't help in the slightest, I was told to try and contact them through Twitter, specifically their @JagexSupport account. Im sure you can imagine I was completely surprised when the reply I got was yet another generic, automated answer. The Customer Support at Jagex was 1000x better years ago when the company was half the size with half the amount of employees. Makes sense right? Nope.
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