My apartment block was issued estimated charges by the utility provider in August 2024 that totaled over £2000 per resident due to an inaccurate initial reading from September 2022. This seems to have affected many customers of the company. Overall, we were charged £28,476.86 from late 2022 until the end of 2024, while our actual usage was only £13,344.72. Despite being billed more than double our consumption, the company provided inconsistent responses: 1.) the charges are correct, 2.) they are incorrect but balanced by previous undercharges (without any calculations, and I wasn’t a resident then), 3.) ensuring invoice accuracy isn’t their responsibility. They have not addressed my request for the utility provider to recalculate the invoices based on meter readings, despite this issue lasting 16 months. Their responses have mirrored the tactics of insurance companies. We ended our contract with the company at the end of 2024, and our costs have since been cut in half with a better service.
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Focusing purely on property factoring, James Gibb residential factors provides a first class service package to our customers, based on the good, honest, traditional family values instilled by generations of the Gibb family since 1872.
