My apartment block received revised estimated charges that exceeded £2000 per resident in August 2024 due to an erroneous initial reading from September 2022. This issue appears to have impacted many customers. The total amount charged reached £28,476.86 from late 2022 until the end of 2024, while our actual usage was only £13,344.72. Despite being billed more than double our consumption, the support team has provided inconsistent responses: 1.) the charges are correct, 2.) they are incorrect but offset by previous undercharges (without any supporting calculations, and I wasn't a resident then), 3.) ensuring invoice accuracy isn’t their responsibility. They have failed to address my request for the utility provider to recalculate based on actual meter readings, despite this issue persisting for 16 months. Their approach has felt similar to tactics used by insurance companies to evade responsibility. We terminated our contract and have since halved our costs with a better service.
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Focusing purely on property factoring, James Gibb residential factors provides a first class service package to our customers, based on the good, honest, traditional family values instilled by generations of the Gibb family since 1872.
