Customer service was great. Very quick and professional. My only complaint was that wireless modem received was defective. It would hold it 's charge for a maximum for about 4 hours with the suppled battery pack. Forutnately I had my own battery pack, but that quickly drained also, leading me to believe that the modem was defective. Upon contacting Japan Wireless about my problem, they delivered a newer model the next day to my hotel. That unit worked out well for my last 2 days. I wished that they had tested my unit before providing it to me. I had to rely on my eSim that I downloaded prior to my trip as a back-up.
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Japan Wireless is a pocket WiFi rental company in Japan that also sells SIM cards. Our portable WiFi offers completely unlimited data plan from $4
