I have not received my order and have sent over ten emails to the support team. The order was placed almost three months ago, and I’m disappointed with the process. The only response I received was after leaving a review, directing me to contact support for a refund or to complete the order, but still nothing. I’m unable to reach anyone, and I’m just trying to get my order.
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Japanzon – The best Japanese import site
Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more.
Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks.
We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view.
Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service.
Japanzon is your direct gateway to Japan — no middlemen, no shortcuts.
Thank you to all our loyal supporters for over 10 years.See more
