Review Time
I placed an order on 1/25/26, and my credit card was charged the next day. I never received a confirmation email or tracking information. Shipping was estimated to take 15-25 days, but it is now 36 days later. I tried to contact the company through the contact form on their website, but when I do it shows the following "error" message: "We detected something wrong with your action, our security firewall stopped it". Are they just trying to get out of being contacted? Do I really need to try calling Japan on ye olde telephone???
I ordered a gift for the holidays and never received it. I reached out several times but was not given a tracking number. I urgently need my order or a refund, as I can find the item elsewhere. Not recommended; you likely won't receive your order, and communication is very poor.
I placed an order for a holiday gift and it never arrived. I contacted the support team several times, but they never provided a tracking number. I need my order or a refund urgently, as I can purchase the item from another store. Not recommended; you might not receive your order and the communication is terrible.
I have not received my order and have sent over ten emails to the support team. The order was placed almost three months ago, and I’m disappointed with the process. The only response I received was after leaving a review, directing me to contact support for a refund or to complete the order, but still nothing. I’m unable to reach anyone, and I’m just trying to get my order.
I ordered a plush toy in July and received an update confirming the preorder was being processed. When I requested a refund, I was told they don’t issue refunds and that my order would be delivered in September. I waited patiently and asked for updates in late September, only to be told it would be shipped soon. Now it’s November, and there’s been no transparency or updates on my order. There seems to be a significant issue with delayed deliveries. This is unacceptable, and I would appreciate a proper update regarding my order's status. I strongly do not recommend this service.
I had a fantastic experience. The products were authentic, well-protected, and the customer support was genuinely helpful. There was a minor delay due to high order volume, but they kept me informed throughout the process. Very professional and passionate service. I will definitely order again!
Given the mixed reviews, I contacted the support team before placing my order, and they assured me that all items were in stock and could be shipped quickly. After placing my order and payment, I received no further communication. I have since requested a full refund. I advise everyone to avoid this service. The response to this review seems to deflect blame onto the user. No, you didn’t respond, and your claims contradict your earlier statements about stock availability.
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Japanzon – The best Japanese import site
Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more.
Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks.
We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view.
Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service.
Japanzon is your direct gateway to Japan — no middlemen, no shortcuts.
Thank you to all our loyal supporters for over 10 years.See more
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